Moissanite Halo Engagement Ring

Shipping & Delivery Policy

We strive to deliver your order on time, but once a package is with the courier, certain factors are beyond our control (e.g., customs delays, lost or stolen parcels, courier errors).

If you experience any delivery issues:

shipping provider for tracking or resolution.

not liable for lost, stolen, or delayed packages once shipped.

Incorrect Shipping Information

It is the customer’s responsibility to ensure the correct shipping address is entered during checkout.

If you notice an error, please email us within 24 hours of placing your order. After this timeframe, we may be unable to update the address, and refunds or reshipments will not be issued for incorrect information provided by the customer.

Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. It is the customer’s responsibility to review the latest version before purchasing.

By placing an order and continuing to use our products, you acknowledge and agree to the terms outlined in this policy.

MONOMART'S Commitment to Your Satisfaction

At Monomart, your satisfaction is our top priority. We are dedicated to offering products that support your needs and enhance your lifestyle. We stand by the quality and effectiveness of our products and recommend using them for a minimum of 14 days before considering a return. If you are not fully satisfied after this period, you may request a return under our 30-Day Money Back Guarantee.

If you need assistance, please contact us at monomart.de@gmail.com.

 Cancellation Policy

Orders may be modified or cancelled within 24 hours of placement. After this window, orders enter processing and we may be unable to accommodate changes.

If you successfully cancel your order within 24 hours, a refund will be processed within 7 business days.

30-Day Money Back Guarantee

We’re confident in the results our products deliver and encourage you to try them consistently for at least 14 days to see the benefits. If you're still not satisfied, you may return the item(s) within 30 days of your purchase date for a refund.

• Please note: Shipping fees (if applicable) are non-refundable.

• To begin the return process, contact us via the form on our Contact Us page or email monomart.de@gmail.com.

• To help us process your request quickly, include your Order Number or the name and email used during checkout.

Damaged  Items

We take pride in carefully packaging our products, but in rare cases, items may be damaged during transit.

We define a damaged item as one that is:

• Defective or malfunctioning

• Physically broken

Note: Cosmetic damage to packaging (e.g., dented boxes) with the product itself in good condition is not considered damage.

If your product arrives damaged:

• Notify us within 72 hours of delivery by emailing monomart.de@gmail.com

• Include a clear photo of the damaged item

• We will assess the claim and, if eligible, provide a free replacement

We do not accept returns or provide refunds/replacements for items damaged due to regular use, mishandling, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's duty to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified of this within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use MONOMART products, customers are indicating their acceptance of this Return & Refund Policy.