Shipping Information

Shipping & Delivery Policy

We strive to deliver your order on time, but once a package is with the courier, certain factors are beyond our control (e.g., customs delays, lost or stolen parcels, courier errors).

If you experience any delivery issues:

  • Please first contact the shipping provider for tracking or resolution.

  • Monomart is not liable for lost, stolen, or delayed packages once shipped.

Incorrect Shipping Information

It is the customer’s responsibility to ensure the correct shipping address is entered during checkout.

If you notice an error, please email us within 24 hours of placing your order. After this timeframe, we may be unable to update the address, and refunds or reshipments will not be issued for incorrect information provided by the customer.

Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. It is the customer’s responsibility to review the latest version before purchasing.

By placing an order and continuing to use our products, you acknowledge and agree to the terms outlined in this policy.